A learner may complete a web-based course and experience a technical difficulty, network issue, or something else resulting in course status information not being saved. In such cases you may need to manually add the score, so the learner gets credit
On the Admin menu, select Training > Manage Course History.
The Manage Course History screen appears. Enter a search term in the Search for User field to find a specific user and then select the Search button. To see a list of all users, leave the box empty and select the Search button. You can expand the Options dropdown menu for an advanced search, locate users with a specific Manager, Job Role, Active/Inactive Status, etc.
Select the user's name from the list.
On the Add Edit Course Session screen, select the Select a Course button.
The Select a Course window appears. You can narrow your search by selecting a catalog in the Catalog dropdown. Select the Show Inactive toggle to include inactive courses. In the Search box, type search criteria. Use the Select button next to the course listing to select the course.
The Add Edit Course Session screen appears. If there are existing sessions, they will appear under Available Sessions for course. Update all fields and options as necessary and select the Update button. This is most commonly used if a user completes a course, but the course status does not update properly.
To create a new session from scratch, use the Create New Session option and enter information accordingly, then select the Save button. This may be used if a user has completed a session offline or on another platform.
