Troubleshooting a web proxy issue when connecting to Performance LMS (Learning Management System) involves several steps aimed at identifying and resolving connectivity problems. Here's a concise guide to follow:
- Check Proxy Configuration: Ensure your web proxy settings are correctly configured in your internet options. Incorrect proxy settings can prevent your browser from accessing the internet, including Performance LMS.
- Verify Internet Connection: Confirm that your internet connection is stable and active. Try accessing other websites to rule out a general internet connectivity issue.
- Firewall and Antivirus Settings: Sometimes, firewall or antivirus software may block access to certain websites, including Performance LMS. Check if Performance LMS is on the list of allowed websites in your firewall and antivirus settings.
- Clear Browser Cache: Clear your browser's cache and cookies. Sometimes, old or corrupted cache data can cause connectivity issues with websites.
- SSL Certificate Issues: Ensure that your system trusts the SSL certificate of Performance LMS. An untrusted certificate can cause connection issues.
- Proxy Server Up and Running: Confirm that your proxy server is up and running. You can try accessing the Performance LMS through another network (e.g., using mobile data) to see if the issue is with the proxy server.
- Contact Support: If you're still experiencing issues, contact your IT department or the support team of Performance LMS. Provide them with detailed information about the problem, including any error messages you're receiving and steps you've already taken to troubleshoot.
- Documentation and Logs: Check the proxy server logs and the Performance LMS access logs (if available) for any clues on why the connection might be failing.
By methodically working through these troubleshooting steps, you can identify and resolve issues related to connecting to Performance LMS through a web proxy.